Frequently asked questions

CMR-JET is a SaaS for drafting CMR documents, having receipt confirmed via QR, and archiving everything with evidence at the centre. It is not a TMS, not a customs platform and not an e-CMR.

No. CMR-JET is built precisely for organisations without a Transport Management System. It works alongside your ERP or accounting, and does not replace a TMS.

For organisations that regularly draft CMR documents without running a full TMS — manufacturers, wholesalers and industrial shippers, plus small carriers without a TMS and existing CMR-JET desktop customers.

Every CMR carries a QR code. The recipient signs the paper CMR as usual, scans the code, verifies their email address with a one-time code and confirms receipt in the browser, with a photo of the signed CMR. No account or app installation required.

The photo of the signed CMR, extra photos, scans and remarks (such as a reservation) are tied to the right document. Creation, changes and confirmations are visible as an event timeline.

No. The paper CMR remains the transport document. CMR-JET drafts it and keeps the confirmation of receipt and the photo of the signed CMR as evidence. CMR-JET does not issue e-CMRs, the electronic consignment notes of the Additional Protocol to the CMR Convention.

The archive runs on infrastructure in the EU. Each organisation gets its own isolated archive, separate from other customers. Full detail on the Proof & compliance page.

We do not claim statutory incontestability. The event model makes later edits recognisable and keeps evidence tied to the right document. Legal assessment remains the user’s responsibility.

You start a 14-day trial directly from the site, with no mandatory demo call. The exact trial terms, plans and limits live on the Pricing page.

After the trial you pick a subscription that fits your volume and user count. The Pricing page describes how switching between plans works.

For existing CMR-JET desktop customers there is a migration path for the formats supported in the release scope. Which formats those are exactly, and what does not (yet) come along, is on the Migrate from desktop page.

Personal email support during office hours — a single point of contact, short lines and considered answers. By working asynchronously we keep the price tight and our attention on the product.

The standard route is a free trial rather than a live demo. For exceptions — larger accounts or specific migration questions — you can reach out by email, but a live call is not guaranteed.